Privacy Policy

This privacy policy sets out how City Transport Solutions Limited uses and protects any information that you give us when you use this website.

For the purposes of this privacy policy, the terms “we” and “us” refers to City Transport Solutions Limited. Please see the website Terms & Conditions for further information on this relationship.

In order to book vehicles and drivers we need to collect and hold your personal data. City Transport Solutions understands that protecting the confidentiality and integrity of your Personal Data is a critical responsibility and we take it very seriously at all times.

This Privacy Statement sets out how we collect and handle your personal data¸ in a way that adheres to the principles of processing personal data¸ set out in the General Data Protection Regulations (2018)

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd May 2018.

What we collect

We may collect the following information:

Name, Address¸ Contact Telephone Number¸ Date Of Birth¸ Medical Information and history¸ Bio-metric data¸ National Insurance number¸ Bank details¸ Eligibility to work information¸ Employment history¸ Driving licence number and Passport number¸ professional qualifications and Licences¸ Information on convictions for any motoring offences in the last 5 years¸ Email Address¸ any further information as laid out in our standard Driver Application form that may be required to process an application by you. Demographic information such as job preferences and interests, or other information you have supplied.

What we do with the information we gather

At City Transport Solutions Ltd we use the information provided by our suppliers  to place temporary drivers and vehicles with our customers. We collect your personal data on the legal basis that it is required for the purposes of pursuing a legitimate interest. The legitimate interest being placing drivers and vehicles as well as ensuring that all payments can be received and paid on time.

Protecting your personal information

Your Personal Data is stored on our secure database DRIVE and is accessible by employees of City Transport Solutions and the customers with whom drivers / vehicles will be placed. We are also required to share some information with third parties such as the HMRC for tax purposes¸accountants¸auditors¸payroll and pension providers and other professional advisors. We use this data to find suitable work for drivers and place vehicles¸ ensure prompt payment and easily input time sheets.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost¸ used or accessed in an unauthorised way¸ altered or disclosed. In addition¸ we limit access to your personal data to those employees¸ agents¸ contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We will not transfer your Personal Data outside the European Economic Area (EEA).

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Holding your personal data
Your Personal Data will be retained for as long as is necessary to fulfil the purposes we collected it for¸ including for the purposes of satisfying any legal¸ accounting or reporting requirements.

To determine the appropriate retention period for personal data¸ we consider the amount¸ nature and sensitivity of the personal data¸ the potential risk of harm from unauthorised use or disclosure of your personal data¸ the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.

Your Rights
You have the following rights concerning your Personal Data:

Subject Access Request

You have the right to request access to your data at any time. If you request access to your personal data this will be provided to you within one month. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Rights to object to processing

Where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms you have the right to do so.

Right to Rectification

You have the right to request the rectification of any data you believe we hold for you which is incorrect. Following receipt of such request, we will immediately rectify any errors found.

Right to Erasure

You can request that we remove your personal data at any time. Following receipt of an erasure request, we will remove your data with a 24-hour period.

Right to request restriction of processing

This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data’s accuracy;
(b) Where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it

If you wish to exercise any of these rights, please contact us on

The Best Connection Group Limited is the data controller, and is based at Unit 1, Topaz, Topaz Way, Bromsgrove B1 0GD.

If you have any questions, or issued about this privacy statement, or how and why we process personal data, please contact us at:  

Data Protection Officer
Unit 1 Topaz
Topaz Way
B61 0GD
Tel: 0120 504 3130

You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) (the UK data protection regulator).  For further information on your rights and how to complain to the ICO, please refer to the ICO website.

This Privacy Statement

This statement is reviewed annually or sooner if required. It was last updated on May 18.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Registration and password

You are responsible for keeping your username and password confidential and are responsible for all uses of this information whether or not authorised by you. If you become aware of any unauthorised use of your username and / or password please email us.

Downloading material from this website

The downloading of information from this website is at your own risk. It is your responsibility to ensure that suitable safeguards are in place to protect your computer system and data.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to this Privacy Policy

If this Privacy Policy changes, the revised policy will be posted on this site, and you should revisit these pages from time to time. This Privacy Policy was last updated in May 2018.